Support

Answers to the questions parents ask most. Can't find yours? Write to us.

Email us

A real person reads every message. We usually reply within one or two days.

support@swaddly.app

Getting started

How do I get started?

Install Swaddly and sign in with your email address. We email you a 6-digit code; there’s no password. Then tap Start a household, add your baby, and invite the other parent.

How do I share Swaddly with the other parent?

In Settings → Household, tap Invite someone and enter their email address. They get an email with a link that works for 7 days.

I was invited. How do I join?

Install Swaddly and sign in with the email address the invite was sent to. The invite shows up on the Welcome screen: tap Join household. From then on you both see every entry as soon as it’s saved.

Can we log more than one baby?

Yes. Add a baby in Settings → Babies. Each baby has their own log and their own feeding reminder.

Signing in

Why is there no password?

You sign in with a code we email you. You only do it once on each phone, and you stay signed in until you sign out.

The code didn’t arrive

Check your spam and promotions folders for an email from no-reply@swaddly.app. After 60 seconds you can tap Resend code. If it still doesn’t come, check the address is spelled right, or write to us.

I got a new phone

Install Swaddly and sign in with the same email address. Your household and its whole log are there.

Logging

I forgot to log something. Can I add it later?

Yes. On New entry, tap Change next to the time. Pick 15 min, 30 min or 1 h ago, or choose Today or Yesterday and any time. Entries can’t be in the future.

How do I fix or delete an entry?

Tap it on the Timeline to edit it. Delete entry removes it straight away, and Undo brings it back for a few seconds.

Can I hide things we don’t track?

Yes. In Settings → Tracking → Events, turn off anything you don’t use, like pumping or baths. You can also choose which feeding types show up. These settings are shared by your household.

Can I use ounces instead of mL?

Yes, under Settings → Tracking → Units. The unit is shared by everyone in your household.

Does Swaddly work without signal?

Yes. Entries save on your phone instantly and reach the other parent’s phone when you’re back online.

Can I keep a paper log?

Yes. Settings → More → Print blank log sheet makes a one-page sheet to fill in by hand, handy for a babysitter or daycare.

Reminders

How do feeding reminders work?

In Settings → Babies, tap a baby and turn on Feeding reminder, then choose how many hours after a feed it goes off. It counts from the last feed logged on either phone, so it won’t go off right after the other parent fed.

My reminder didn’t go off

Check that notifications are allowed for Swaddly in your phone’s settings, and that a Focus or Do Not Disturb mode isn’t holding them back.

Your account and privacy

Who can see our log?

Only the people in your household. Swaddly has no ads and no analytics, and never sells your data. The privacy policy has the details.

Can I lock the app?

Yes. Turn on Require Face ID in Settings → Account (your phone’s fingerprint or face unlock on Android), and choose how soon it locks again.

Is Swaddly free?

Everyone who signs up before January 1, 2027 gets Swaddly free for good.

How do I leave a household?

Settings → Household → Leave household. If you’re the last person in it, the household and its log are deleted.

How do I delete my account?

Settings → Account → Delete account. We email you a code to confirm. If you’re the last person in the household, the household and its log are deleted too. Can’t use the app? See Deleting your account.